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This is not a Hilton, so don’t go there expecting that and then complain. The room was very clean. The staff is very friendly, polite and friendly. Excellent customer service. I loved having a fireplace in my room. I could hear the creek running. The price for the rooms is a great price. The free breakfast is also nice. I would definitely stay there again.
Pamela
December 2023
Sparkly clean room. Plenty of towels and amenities. Beautiful location with running water right outside. Fabulous location. We walked to everything.
Lisa
June 2024
The morning front desk staff were excellent (Niki and Breanna). They were very helpful as I had a couple of falls in my room and they graciously came and helped me up (just slipped and have a bad back - no injury).
Charlene
May 2025
The facility was very clean. The rooms were clean, and the view was great.
Monica
July 2025
My boyfriend enjoyed the breakfast very much, especially the waffles. Since I am a strict vegan I found it challenging to eat much in Gatlinburg in general; however, the fresh apples and hot tea were wonderful.
Jasmine
December 2024
It doesn’t look impressive driving up to it. It’s obviously older, but right on the river, so that’s okay. We were very pleasantly surprised that the interior has been updated very nicely. Our room was very pleasant, the bathroom was well appointed, and our balcony looked directly out onto the river. Delightful stay, all in all.
James
June 2025
Everything about our stay here was perfect. The price was so good we almost couldn’t believe it! The hot tub and pool were very nice and relaxing after a long day of hiking. The breakfast was very good (eggs, sausage, biscuits and gravy, toast, fruit, cereal, coffee, juice, etc.) and our room was very clean and comfortable. It was so peaceful to be able to listen to the river from our room and see the flowing waters from our balcony! The staff here are some of the nicest hospitality staff I’ve ever met. They truly care about your experience and comfort. I normally don’t write reviews for hotels and things like that, but this place was so exceptional I just had to. I will absolutely be back!!!
Livia
May 2025
This location was great! The checkin /out was seamless and the desk attendant (Nicole) was great! The room was good and bed very comfortable.
Anonymous
July 2025
Loved that this was very close everything. What wasn’t walkable, was a short drive. The river was beautiful and the outdoor seating was nice.
Liv
June 2025
We stayed 2 nights here.Our very large handicap room was very clean.The entire hotel smelled nice.Beds were very comfy with lots of pillows.there were extra towels in bathroom.i liked the soap, shampoo and conditioner dispener in shower.lobby was clean.breakfast room was very clean and well stocked with hot items.the river view was nice.big firepit area by the water.staff was very nice.i asked for a shower chair when i arrived and they brought one right up.Always saw someone cleaning something , even sweeping outside in the parking area.thats always a plus.There was vending machines and guest laundry.very affordable but it was january so i dont know about summer prices We will stay here again!
Dennis
January 2023
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